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Zhang Chu

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Associate Professor  
Supervisor of Master's Candidates  

Paper

Customization strategies between online and offline retailers

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Journal:Omega

Abstract:In this paper, we investigate the optimal customization strategies and product variety decisions for firms in different channels (online or offline). Based on an e-tailer's and the retailers’ strategies of whether to adopt customization, we analyze four different scenarios and highlight the impact of customization on firms’ pricing decisions, profits, and consumer welfare. Furthermore, we relax the assumptions on firms’ product line design, production flexibility, as well as channel structure, and identify several managerial insights. First, with a uniform pricing scheme, the only factor that

First Author:Chu Zhang

Indexed by:Applied Research

Correspondence Author:Xiaona Zheng

Document Type:J

Translation or Not:no

Date of Publication:2020-10-21

Included Journals:SCI

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